My name is Sam Saxton. I’m the president of Salter Spiral Stair one of the leading Spiral Stair manufacturers in the United States based in Pennsylvania. This blog will not just be about spiral stairs though. I hope to write about numerous things that include topics ranging from what it is like to manufacture a product in the U.S. to day to day problems in my personal/professional life. Of course I’ll be posting pictures of some of our favorite projects from customers as well as discussing new ideas.
If you have anything to add please post it or you can always reach me at sam@salterspiralstair.com Thanks.
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I am in the market for a spiral staircase from my deck to the lower level of my backyard. I am wondering how long after I place the order will the spiral be delivered?
Lisa,
You’ve come to the right place, we specialize in outdoor spiral stairs
As far as lead times go it all depends on what type of stair you would like. We can ship basic orders the same day, but custom orders can take around 4 weeks. If you give us a call Monday morning we can discuss the best option and then give you an exact lead time. Let me know if you have any other questions.
Thanks, Sam.
Thanks Sam!
Either my contractor or myself will be in touch.
Lisa
I recently purchased a half turn spiral kit from Salter Industries.The whole process from start to finish was great until it came time for delivery.My project was on a dead line and when I placed my order the sales agent said the turn around for this kit would be a week.Perfect I thought ,that would give me enough time to install it and finish up any loose ends of the project.I was also told that after final payment was taken it would be 24 hrs. until Irecieved my stair kit.The final payment was taken on Wed and I didnt take delivery until the following Tues.This set me back and I lost some money on the job because I had to pay a guy an extra day so I would have help with assembly.The kit itself was easy enough to put together and all the parts were there.The quality was good and in the end the homeowner was happy with it.Again my only problem, which got me really upset because of the deadline i was on was the turn around on a completly stock item.
Jason,
I’m sorry that the project was delayed due to the delivery problems. While I do not like excuses I have to believe that this must have been a communication error. Shipping lead times are completely out of our control once they leave our company. I have tracked the order on our shipping carriers website and it looks like it was shipped Thursday, Februay 19 and delivered Monday February 23. I think the confusion might have been that the stair usually ships 24 hours after the final balance, not delivered 24 hours after. Again I am sorry for the confusion, this is something we will have to be more clear on in the future. For your own information though three business days is standard transit time to Massachusetts for us.
In the end I am very pleased that both you and your customer were satisfied with the product. We pride ourselves on not only how well it assembles, but the quality craftsmanship we put into each and every stair.
Thanks for your comments. Sam