The product was as advertised. Install instructions were adequate. Overall quality was good.
15:52 16 Jun 20
It is not completely done but it looks good and easy to put up. The aluminum hand rail was the hardest.
15:49 16 Jun 20
Salter Spiral Stair custom made an elegant powder-coated aluminum spiral staircase for our new deck at our west coast home. Would highly recommend them to others.
22:29 28 May 20
My stair case was delivered on time, packaged well, and really easy to install.
16:17 14 Apr 20
Working with Ralph DiDomenico in the order process was was a great experience. He performed at the high standard my team needed to go across the country and purchase from Salter. Can't comment on the finish, etc as we are "sheltering" and this project is shut down til further... notice, but based on working with Ralph we trust we will have an excellent outcome.read more
15:54 14 Apr 20
Stairs came together perfectly and the end product was beautiful. Absolutely worth the extra money for custom cut stairs for the visual appeal alone, but we actually saved significant time on the install as well so the whole package ended up costing less than the budget one... size fits all stairs. I chose Salter/Paragon because they were one of the few suppliers that offered an aluminum handrail in black which was helpful even though we were painting the entire staircase on site. No missing parts and the unit arrived on time. Definitely necessary to take careful measurements and think through the design and placement of the stair- these are not always am easy DIY project to pull off seamlessly. As an architect working for a local contractor I had the luxury of detailed construction documents to help with the process and quality carpenters to perform the install. Thanks to the Salter/Paragon sales team for helping me through this!read more
21:24 13 Apr 20
Econo Stair worked great for our needs, and was actually kind of fun to install. I would prepare yourself for a little self-ingenuity and patience, and you might halve to make a call for some clarification on a few items relating to understanding the installation guide. Overall,... I'm very glad we made the purchase and would definitely going this route again and would recommend the same.read more
16:08 07 Apr 20
Dealt with malissa she had me sent picts of site of install and sent me precise shop drawings of proposed stairs with estimated price i was 100% sure that not only they would fit but also with the best layout possible she made it very easy the whole process and job came in... delivered less that original quote witch put a few extra dollars in my pocket that rarely happens they are a great company!read more
16:03 07 Apr 20
With Salter Stair, you get what you pay for. Very high quality and the kind of sturdiness you want to feel going up and down the stairs. Our representative was always punctual getting back to us when we had any questions.
20:32 18 Mar 20
Brian Benjamin, the representative that helped us with the design, was very knowledgeable, professional, and did an outstanding job! The communications, between sales and delivery, needs improvement. The original delivery date was not recognized/upheld. The stairs were not... completed, and shipped to meet the original delivery date. The response, was to ship the stairs, the middle of the delivery week, which would make their arrival, at a time, that no one would be at the shipping address, to receive them! After several calls, following emails, that stated the stairs were shipped, when we were told they would not ship until the new agreed upon date; the stairs were recalled, and finally shipped, at a time, that we were able to be at the shipping address to receive the delivery. We were first told 3-5 business days delivery time. When we received an email, that the stairs had been shipped, it stated the delivery time as 5-7 business days. Being, that we were 7 hours away, from the shipping address, the shipping/delivery dates needed to be accurate, and of the upmost importance!The packaging/boxing needs improvement. The boxing, upon delivery, showed puncture damage in 3 places. Luckily, we only had minor damage. Ironically, it was on the first tread. We will live with/accept it, because, by not doing so, the stairs can not be assembled until it is replaced. Also, improved packaging may reduce the scuffed areas that need touchup paint.We are pleased with the design, for our specific usage. The staircase is very well built!Had it not been for the shipping/delivery snafu, the stairs would have earned 5 stars.read more
18:57 02 Mar 20
I used this company to build my stairs they were very accommodating and my spiral staircase turned out beautiful and for a third of the cost of other quotes. I will share with others and highly recommend them for your staircase project! Thanks Scott Lyle for all your help help... and superior customer service! And thanks Salter Spiral Stairs for your exceptional craftsmanship!Satisfied customer Terry Thomasread more
02:04 28 Feb 20
Overall the stairs are excellent. High quality, heavy duty. Not to difficult to install for DYI people who are a bit savvy. There were a couple of issues that i had to contact the company about; the first tread was supposed to be shorter by 2 inches to account for the base... but all the treads were the same height - this actually worked out as the total stair height was just right - but this is concerning as the floor-to-floor height must have been incorrect. Not a big problem as customer service is sending an additional ballister to finish off the bottom main. Even though the first tread height will be 11inches this is not a concern for me. The other issue is that for the cost of these stairs they should include a base-plate cover - this is additional. Not to mention that there is no way to have the base-plate cover in place and still be able to drill to secure the base plate. It must be a split cover to apply later. I have given them a thumbs down for responsiveness and punctuality because i have emailed my sales rep without response, and i have left two messages today asking for a return call to order the cover, and still no response. He was calling me constantly before i paid the price for the stairs, now i can't seem to get in touch with him, so service after the sale is lacking. Still, overall i would recommend these stairs.read more
13:34 27 Feb 20
Salter was awesome to work with. The attention to detail was insane. Exceeded my expectations! Melissa was awesome to work with on this one. Thanks:)
16:21 20 Feb 20
order was filled promptly and support was provided by the customer service dept
19:01 30 Jan 20
Great tech support for installation, affordable product
22:21 23 Jan 20
We've used Salter on a few projects now and have been able offer spirals at an affordable price! Sales are up!
01:01 15 Jan 20
Easy to install stairs. I like the open air look and the speed on what I put them up. It is easier with 3 people. It took us 4 hours to complete the job. The only issue i found on the galvanized coating is there are some sharp areas from the dipping, but not terrible, but I may... ask for them to send me a new rail. The rest I am very happy with. It is very sturdy. The customer service is great.read more
CESAR at M E D I U M S
20:19 14 Jan 20
High Quality Materials. Amazing Engineering and Precision. Must have experience with tools prior installation. Costumer service is open to any question.
20:14 13 Jan 20
Kevin was very accommodating and helpful throughout the design process and making our order. Everything arrived in good condition and jsut as he said it would.
20:01 07 Jan 20
I received my stairs on time, and with delight, they were above and beyond my expectation and build with heavy steel and the construction was superb.I highly recommend this company for all your stair needs.
17:25 18 Dec 19
Our entire experience was fantastic using Salter spiral stair. From sales to customer service we were treated with respect and had answers in a timely manner.
12:12 16 Dec 19
Excellent customer service before, during and after the project was complete. Quality materials and hardware. Out-performed two local companies to win our business. We look forward to using this company again and again.
17:47 15 Dec 19
Overall, a positive experience, and excellent customer support during the design & purchase phases. BUT! The instructions for the installation of the balusters could not be followed. It took me about an hour of reading, re-reading, and trying according to the instructions, but I... had to revise them significantly in order to install them.read more
16:19 09 Dec 19
Good service and good product. Odd there was no cap for the centerpost, or any touch up paint included in the package. That said, as described and on time.
19:09 07 Dec 19
Easy order and payment process. Arrived today on in great shape. Installed very easily.
13:47 27 Nov 19
We had great help while we were designing the stairs. Received the materials in perfect condition, and the wood is absolutely beautiful. Will send you a picture of it when we install it.
Charles Leedom J.
17:59 05 Nov 19
I ordered a spiral staircase kit from Salter in July of this year. It was delivered ahead of the expected delivery date with all components in good order. I installed the staircase by myself although having additional help would have been useful during certain critical... steps.The quality of workmanship and materials exceeded my expectations. The parts fit together perfectly. The instructions were easy to follow. I am extremely pleased with the results.read more
17:19 02 Nov 19
Instructions were thorough and easy to understand. Screws, washers, etc. were clearly labeled. Only problems encountered were with one of the treads not being powder coated, and several of the aluminum pieces not being drilled correctly; they had to be reamed/cleaned out for... use. Otherwise, we are thrilled with the spiral stair and very glad that we have it.read more
Pam and Mike M.
17:56 21 Oct 19
Every part of doing business with you folks was positive. You have a good product and are communicative and organized. Our stairs are up!
12:01 11 Oct 19
The company was very helpful and provided the spiral stairs quickly.