BUILDING CODE:
SalterSpiralStair.com manufacture specific stairs to meet the BOCA ( National Building Code) and UBC ( Uniform Building Code ) building code requirements. Be aware that your state and local codes may override aspects of these codes. Contact your local building official to determine what is required in your area before placing your order. For further code information, please call our office and we will fax you our code specification sheet.
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PLACING YOUR ORDER:
Within each promotional package, an order form is provided. This form may be used as a template of necessary information. Most orders are placed over the phone with our sales people. A confirmation of the order and shop drawings will be faxed or mailed to you for your final approval. Payment for items ordered can be made by telephone with VISA, MasterCard, Discover or American Express. Payment by mail can be made with a credit card by placing your card number, expiration date and signature on your order form. Personal check, certified check or bank checks can also be placed with the order form. Personal and business checks may be held for approximately 10 to 15 days prior to shipping. No C.O.D. shipments will be made.
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PICK-UP PAYMENT POLICY
Payment for pick-up orders can be made by certified check, credit card or cash. Personal and business checks cannot be accepted for out of state pick-up orders.
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PENNSYLVANIA SALES TAX
If you are a resident of PA, or a non-resident of PA and wish to pick-up at our plant, please add 6% to the total sale. When an item is delivered by a freight company out of PA, no state sales tax is charged.
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DELIVERY CHARGES
Salter’s stairs are delivered by licensed interstate common carriers to the address of your choice. Their charges are federally regulated, and are based on the location of the delivery and the weight of the shipment. The carrier will call approximately 24 hours in advance to arrange for the delivery and also will indicate the exact cost of the delivery. The freight charges are not included in the cost of your stair purchase and you will need to pay the freight company for their services at the time of delivery. The freight company may charge a residential delivery fee, phone notification fee and fuel surcharge. Salter’s has negotiated a 50% freight discount for the merchandise that we ship. This discount is not guaranteed in all parts of the United States but it does cover about 95% of the country. Look for this discount on the invoice before you pay the driver.
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EXCHANGE & CANCELLATION POLICY
Unassembled standard adjustable stairs maybe exchanged for a different size stair within 60 days of receipt of the order. the purchaser is responsible for all delivery charges. A 15% restocking charge will be applied to the exchange. Custom made components may not be exchanged or returned. If a stair is canceled prior to an order shipping, any custom component that was manufactured will be deducted from the deposit.
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TAILGATE DELIVERY
A Common Carrier delivery is only to the tailgate of the truck. The driver is not responsible for removing the merchandise off the truck. Though the driver may help, he is not obligated. Be prepared with people that are physically able to handle the delivery. If you have purchased a knock down kit, you will be able to open the main carton and remove the stair in several smaller manageable pieces. Typically most parts are 50 pounds or less.
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CHARGES TO AVOID
If the freight company attempts to deliver your merchandise at a prearranged time and no one is home, you may be charged for the re-delivery.
When the freight company notifies you that they have your merchandise, you should promptly return the call and set up the delivery. If the freight company does not get in contact with you in a few days, they may place your merchandise into storage and begin to charge you for this service.
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DELIVERY INSURANCE
The merchandise that is shipped through the common carrier is automatically insured against loss or damage. To maintain this insurance, it is the responsibility of the customer or their agent that is receiving the merchandise to open and inspect all the materials with the driver present. When you sign the delivery receipt, you are telling the freight company that the merchandise was received in good condition. At that point the freight company is no longer responsible. Again, you must open every box and remove the handrail from its packaging and make sure that nothing is damaged.
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IF DAMAGE IS FOUND
If a damaged part is found or a part is missing when you are inspecting the shipment, accept the delivery and write a short description of the damage or missing item on all the copies of the drivers delivery receipt. After the driver has left, call Salter’s and we will promptly replace that item free of charge. If you or your agent do not inspect the merchandise with the driver present and damage is discovered, neither Salter’s nor the freight company will be held responsible.
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Options/Specs/Features
SalterSpiralStair.com reserves the right to alter the product at any time without notice, and without incurring any
obligations as to colors, materials, specifications, features, options, accessories, and packages. Typical reasons are for individual application that would include strength, component connection and safety issues.
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