Why Salter Trust Customer Service Product Features Shipping Pricing Made in the USA The Salter Advantage – Trust You can trust over 35 years of experience in manufacturing spiral stairs. You can trust us our employees to sell you the right spiral staircase and then make sure it meets the highest possible standards. Check out our Better Business Bureau rating and read our Exclusive 5-Year Warranty below. Finally, if we aren’t perfect you can trust us to make it right. That is our guarantee. Salter Spiral Stairs 5-Year Warranty Salter Spiral Stair stands behind our product with a 5-Year Warranty on everything we sell and a lifetime warranty on metal fabrication (see below for details). You can trust us if you have a problem we will fix it for you, that’s the bottom line. If you have any questions please e-mail us at email@example.com or call us at 1-800-368-8280 Metal Stairs and Part Warranty Salter Spiral Stairs will warrant all metal for workmanship and defective parts for a period of five years from the date of delivery. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty. Additionally, we will warrant the fabrication of any metal parts for the lifetime of the stair – this includes the welds on all parts from breaking or “popping.” The warranty will be voided if the stair is not installed in accordance with our instructions or if the stair has been abused or not properly maintained by the customer. If the stair is properly installed and maintained in the event of an issue Salter Spiral Stair will pay the cost of shipping you replacement parts. Special Note regarding Aluminum, Galvanized, and Painted Galvanized about Rust During the installation process we require that wherever seal of the finish is broken the area must be resealed to prevent moisture. Particular weak points are the cutting of center balusters and wherever a screw is fastened through the finish. If you do not follow the instructions carefully, oxidation (rust) may occur. We provide you with the material to recreate the seal whether it be tough gel, touch up paint, or galvanize spray we require you to use it or it will void the warranty. Wood Stairs and Parts Warranty Salter Spiral Stair will warrant all wood stairs and part for workmanship and defective parts for a period of five years from the date of delivery. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty. The warranty will be voided if the stair is not installed in accordance with our instructions or if the stair has been abused or not properly maintained by the customer. If the stair is properly installed and maintained, in the event of an issue, Salter Spiral Stair will pay the cost of shipping you replacement parts. Special Note about Wood For interior installations we require all sides of the wood to be finished with at least three coats of high quality polyurethane within 30 days of the receipt of the stair. This includes top, bottom, and all the sides of the wood tread and platform covers. For exterior installations finishing is optional and per the customer’s discretion. The performance of our wood products is dependent on the wood species, installation environment, and the care and maintenance given. Wood stairs or parts are not warrantied when installed outdoors. Return Policy Only Adjustable sleeve metal stairs may be returned for a refund within 90 days of receipt of the stair. All returns must be authorized by a Salter representative before being returned. You may not return a stair if installation has already begun. Once the stair is received we will inspect it and refund you the cost of the stair less a 15% restocking fee. Shipping charges are non-refundable. You may not return any stair with continuous sleeves, aluminum, all wood, or one-piece all-welded spiral stairs. All freight charges on returns will be paid by the customer. In no event shall Salter Spiral Stair’s total liability for any or all breaches of warranty exceed the actual amount invoiced to our Customer. Exchange Policy Only Adjustable sleeve metal stairs may be exchanged for another stair within 90 days of receipt of the stair. All exchanges must be authorized by a Salter representative before being returned. You may not exchange a stair if installation has already begun. Once the stair is received we will inspect it and exchange the stair for a different one. We will charge you or refund you based on the cost of the new stair versus the exchanged one. Shipping charges are non-refundable. You may not exchange any custom stair or any aluminum stair, any stair with continuous sleeves, any powder coated stair, any all wood stair, any one-piece stair, any stair with a wood handrail unless the stair is determined to be a mistake by Salter Spiral Stairs. We may require you to send us the old part back or provide pictures of the part at our discretion to enact the warranty. All freight charges on exchanges will be paid by the customer Shipping Warranty FedEx warrants the shipments separately. The merchandise that is shipped through the common carrier is automatically insured against loss or damage. Open and inspect all the packages with the driver present. If, a damaged part is found or a part is missing when you are inspecting the shipment, accept the delivery and write a short description of the damage or missing item on all the copies of the drivers delivery receipt. After the driver has left, call Salter Spiral Stair and we will promptly replace that item free of charge. If you or your agent does not inspect the merchandise with the driver present and damage is discovered, neither Salter Spiral Stair nor the freight company will be held responsible. Contact Our Friendly Staff At SalterSpiralStair.com, our customers matter to us and that’s why we are dedicated to ensuring they receive the assistance they need. Whether you need help in deciding which spiral stair fits your project, or want to learn more about the different types of spiral staircases, our experienced and knowledgeable customer service staff members are available to service you. Call us at 1-800-368-8280 or send us an email and we will be happy to help. You can also browse our customer support forum to answer any questions you may have. Salter Spiral Stair Customer Service Contact Information Corporate Office, Manufacturing Plant & Customer Showroom 105 G.P. Clement Drive, Collegeville, PA 19426 Toll Free: 800-368-8280 | Phone: 610-489-5799 | Fax: 610-489-9286 Residential Sales Email: firstname.lastname@example.org Accounting & Billing Email: email@example.com Shipping & Packing Email: firstname.lastname@example.org Commercial Sales Email: email@example.com Technical & Installation Email: firstname.lastname@example.org General Inquiry Email: email@example.com The Salter Advantage – Exclusive Design Features No one matches the design features found on a Salter spiral stair. These features are both exclusive in design as well as standard options to all Salter spiral stairs. There are two other alternatives to a Salter stair; 1. large manufactures that choose not to match our product features or 2. small stair builders that cannot recreate our features. Seeing is believing, review our detailed Design Features below… No one matches the design features found on a Salter spiral stair. These features are both exclusive in design as well as standard options to all Salter spiral stairs. There are two other alternatives to a Salter stair; 1. large manufactures that choose not to match our product features or 2. small stair builders that cannot recreate our features. Seeing is believing, review our detailed Design Features below… CLASSIC STEEL SOLID WOOD FORGED IRON ALUMINUM GALVANIZED 1. Hidden Weld and Hardware Design Visually maintains sharp, crisp lines for an overall finished look 2. Enclosed Tread Ends Stiffens the stair and helps to hide assembly hardware 3. 1″ round Steel Balusters with Press-Formed Tips Pre-set to the angle of the stair for smooth connection to the handrail 4. Baluster Pockets These allow the baluster to mount inside the tread corner 5. Continuous Sleeve Treads Gives the center column a smooth uniform appearance 6. One Piece Pre-Formed Handrail Constructed in one piece in the helical shape of the stair 7. Solid Wood Tread Covers Neatly contoured around the balusters The Salter Shipping Advantage We manufacture high quality spiral stairs. That just happen to be Made-in-America! Our relationship with our shipping provider has been on-going for years and we chose them because they share our commitment to satisfying our customers. We provide not only competitive spiral staircase prices, but our exclusive partnership allows us to offer discounted shipping without compromising quality—as shown by our unique packaging – to our customers. Additionally, we don’t markup shipping so we offer the customer either a pre-paid option or payment on delivery to prove it. Finally, all of our shipments include the cost of insurance. For questions regarding shipments, or for additional information, feel free to contact us. Tread Wrapping We individually wrap each tread in foam and strengthen the edges with tape. All wrapped treads are then sealed in plastic bags before being placed in the shipping carton. Baluster Wrapping We individually roll each baluster in foam before rolling the next baluster to prevent scracthing the finish. Baluster Packing The baluster rolls are then sealed with packing tape to strengthen the edges before being placed in the shipping carton. Component Packing All balusters and various components are placed in the heavy-gauge pallet reinforced shipping box. Tread Packing The individually wrapped and sealed treads are placed with the shipping box to minimize shifting during shipping. Handrail Packaging We individually package each pre-formed handrail in plastic tubing to prevent dinging, denting or damage. Reinforced Packaging Each pre-formed handrail tube package is reinforced with wood bracing to maintain the integrity and shape of the handrail shape Shipping Once all the stairs are loaded, the freight truck is ready for safe and secure delivery to you. The Salter Advantage – Economical Pricing Classic Steel Stairs Starting at $690.00* 3’6″ Diameter Primed Steel Exterior Galvanized Stairs Starting at $1342.00* 3’6″ Diameter Galvanized Steel Aluminum Deck Stairs Starting at $3,821.00* 3’6″ Diameter Powder Coated Aluminum REQUEST A QUOTE REQUEST A QUOTE REQUEST A QUOTE *These starting prices are for 3’6″ Diameter Standard Spiral Stair Packages which do not meet building code compliance. The Salter Advantage – Made in the USA We manufacture high quality spiral stairs. That just happen to be made in America! Salter Spiral is proud of not only maintaining its roots as an American manufacturer but also its continued growth during a time when American manufacturing is shrinking. As an American company, we buy American raw material and manufacturer our stairs in America with good –old-fashion skilled craftsman. Our 25+ years of manufacturing experience has allowed us to streamline our production process, reducing waste while still maintaining quality control. Just take a closer look at our techniques and you will see the difference in our stairs. Metal Tubing Cutting All metal center columns and tread sleeves start with raw tubing which is cut to exact dimensions. This computer-aided cutting ensures each component is uniform and cut to precise dimensions for perfect sizing. Skilled Woodworking Each wood platform and tread is constructed of hand glued components. Once dry, the glued pieces are ready for planning and cutting. All wood stairs are still hand-crafted in our factory. CNC Plasma Cutting Each steel or aluminum tread is precision cut using state-of-the-art CNC Plasma technology. All specifications are created in CAD and then transferred to the Plasma which cuts the final tread shape out of metal sheets. Press Brake Folding All metal treads are folded using a press brake. This computer-aided equipment ensures the treads are folded to the proper angle and ready for welding. Component Alignment The tread/riser and sleeve are checked for proper fit and examined for imperfections. At Salter, every aspect of manufacturing is reviewed for quality assurance. Precision Welding The steel and aluminum tread components are precision welded by hand, which guarantees the final tread is not only strong, but also aesthetically pleasing by minimizing poor and unsightly welds. CNC Wood Router All components of a wood tread are precisely cut from wood stock using CAD and a computer-controlled CNC Wood Router. The treads are now ready for assembly and final finishing. Finish Application Metal stairs are either finished with a painted primer, powder coating or hot dipped galvanizing process. Here, steel balusters receive a black primer finish. To help answer any questions about our materials or for additional information, contact us.